FAQs
Do you offer delivery across Canada?
Yes! We offer curbside delivery and white glove delivery across the Greater Toronto and Hamilton Area, and now nationwide using our in-cart curbside freight calculator.
What kind of warranty do the units come with?
Every unit includes a 5-year compressor warranty and 1-year parts & service warranty. Extended warranties are also available for 8-year compressor warranty and 2-year parts & service.
What if I have an issue with my unit?
Please fill out a service ticket request and we will be in touch with you right away. We have many local technicians in the GTHA and a Canada-wide network that our parent company has built over four decades.
How can I reach customer service?
We offer live chat support during business hours. Our chat system is backed by real product experts to help answer your questions quickly.
Are your products brand new or used?
All products sold here are brand new, factory-direct models.
Can I finance my purchase?
Yes, we offer financing options through Questor Financial’s Tabit to help fit your budget. Select this option at checkout and the application only requires a soft credit check.
Can I pick up my unit instead of delivery?
In some special cases, local pickup may be arranged. Please contact us by chat with more information about your request.
How quickly will my order ship?
Most curbside delivery orders ship within 1 business day, depending on availability and delivery location. Our team will provide you with estimated delivery timing and/or tracking numbers after your order is placed. White glove deliveries in the GTHA generally occur within 5 business days.
What happens if my unit arrives damaged?
In the rare event your unit arrives damaged, contact us immediately via live chat. If the unit has sustained minor damage and you are willing to accept a partial refund, please make sure to write “DAMAGED” on the delivery slip — this is essential for processing your freight claim. If the unit has sustained extensive damage, you may refuse it upon delivery and request a replacement. Either way, take lots of photos!
Are these models suitable for commercial kitchens and restaurants?
Yes. All our equipment is commercial-grade, designed for continuous use in restaurants, grocery stores, cafes, convenience stores, and other foodservice operations.
Do you service the equipment after purchase?
Yes. Our warranty includes parts & service coverage, and we have an extensive service network that allows us to handle repairs or warranty claims quickly and professionally.
Do you offer volume or multi-unit discounts?
Yes — we regularly supply multi-unit orders for businesses and franchises. Speak to our team via live chat for volume pricing and custom quotes. Please note that volume pricing applies to orders of 6 units or more.
Can you assist with choosing the right model for my space?
Absolutely! Our product experts are available via live chat to help you select the right unit based on your business needs and available space.
What payment methods do you accept?
We accept all major credit cards, Interac e-transfers, and offer financing options. Explore your payment options at checkout, and feel free to chat with us to find the best solution for your business.
What’s the difference between curbside delivery and white glove delivery?
Curbside delivery brings the unit to your property for curbside delivery with a liftgate, but does not include unpacking, placement, or installation. White glove delivery includes unpacking, placement inside your location, and removal of packaging materials. White glove service is recommended for businesses without loading docks or those who need assistance placing the unit.
Do you install the equipment?
We do not offer installation services. Our white glove delivery service will bring the unit into your business and place it where you want it. Electrical hookups should be done by your licensed professional if required. Please let the equipment sit for 3-4 hours after delivery before plugging in.
Are your units NSF or ETL certified?
Yes, all our commercial refrigeration models meet North American commercial certification standards (NSF/ETL).
Do I need a special electrical connection for my unit?
Most of our commercial models run on standard 110V outlets unless otherwise specified. Some larger units may require 220V service. However, all models run on single phase power and require a dedicated circuit. Please refer to the technical specifications listed on each product page.
Are these units energy efficient?
Yes. Our units are designed for energy efficiency while maintaining consistent temperature control to help reduce your long-term operating costs.
What should I do to prepare for delivery?
Please ensure doorways, hallways, and access points are measured and cleared to accommodate the dimensions of the unit. You must notify us of stairs or other obstacles prior to delivery and these may be subject to additional fees. Due to the nature of commercial refrigeration, returns are limited and subject to restocking fees. Please review measurements and specifications carefully before purchase.
Can I return or exchange my unit after purchase?
Due to the nature of commercial refrigeration, returns are limited and subject to restocking fees. Please review measurements and specifications carefully before purchase. If you need help selecting the right unit, our team is available via live chat.
How long have you been in business?
Toronto Commercial Refrigeration is powered by one of Canada’s largest restaurant supply companies that has been in business for over forty years. Our team has a combined 150+ years of experience in the commercial refrigeration industry.